Archie Bell – Managing Director
BSc Energy Engineering, Napier College, 1985
Worked in building services engineering with a number of design consultants and contractors before starting Waverley Lane in 1998.
Has taken training and passed exams for various vendor certification programmes including Sophos, Cisco, Citrix, and Microsoft.
Member, Microsoft Scotland Partner Executive Forum
Co-ordinator, Microsoft Small Business Specialist Group in Edinburgh, 2004-2009
Responsible for general management of Waverley Lane Ltd and for obtaining new business.
Martin Shiels – Operations Manager and Client Service Manager
MSc Information Technology (Interactive Multimedia), Heriot Watt University, 2001
BSc (Hons) Civil Engineering, Edinburgh University, 1999
Microsoft Certified Professional: “Designing, Deploying and Managing a Network Solution for the Small and Medium-sized Business” (Small Business Specialist training and exam in SBS2003)
StorageCraft IT Partner Training: ShadowProtect Certification
Other informal training from Sophos, Microsoft, Symantec, and Citrix
Employed by Waverley Lane since April 2002, taking on greater responsibility as the company has grown. Now Operations Manager responsible for planning workload, day-to-day assignment of technical staff, managing client projects, and managing the resolution of escalated technical issues.
As Client Service Manager, responsible for the day-to-day and strategic management of a portfolio of Waverley Lane client accounts.
Rob Gray – Client Service Manager
BSc (Hons) Information Technology, Heriot Watt University, 2007
Microsoft Certified Professional: “Designing, Deploying and Managing a Network Solution for the Small and Medium-sized Business” (Small Business Specialist training and exam in SBS2003)
Accredited Sage 50 Accounts Business Partner.
Following a summer job with Waverley Lane in 2006, employed as IT Support Technician in September 2007 and promoted to Client Service Manager in January 2009. Responsible for the day-to-day and strategic management of a portfolio of Waverley Lane client accounts, for the management of client business system projects, and also for the management of Waverley Lane internal back office systems.
The Waverley Lane management team comprises Archie Bell, Martin Shiels, and Rob Gray.
Graeme Stirling – Technical Manager and Client Service Manager
BSc (Hons) Computer Science, University of Stirling, 2003
Microsoft Certified Professional: “Designing, Deploying and Managing a Network Solution for the Small and Medium-sized Business” (Small Business Specialist training and exam in SBS2003 and also in SBS2008)
Microsoft Licensing Sales Specialist
Cisco Select Partner Training and Certification, 2010
Citrix Solution Adviser Training and Certification, 2010
Employed by Waverley Lane since August 2005, and promoted to Technical Manager in 2008. Has responsibility for determining technical standards to be followed by the Waverley Lane team, provides technical expertise for resolution of escalated client issues, and is also responsible for management of online services provided for clients including web and domain services, email provision, and hosted/cloud solutions.
As a Client Service Manager since 2007, also responsible for the day-to-day and strategic management of a portfolio of Waverley Lane client accounts.
Les Stoddart – IT Support Technician
BSc (Hons) Network Computing, Napier University, 2004
HND Computing, Telford College, 2002
Microsoft Certified Professional: “Windows XP Desktop Operating Systems”
Microsoft Certified Professional: “Designing, Deploying and Managing a Network Solution for the Small and Medium-sized Business” (Small Business Specialist training and exam in SBS2008)
Employed by Waverley Lane since May 2006 as IT Support Technician. Responsible in particular for first line support and for management and support of client data backup and anti-virus solutions.
John McKenzie – IT Support Technician
BSc Applied Computing, University of Dundee, 2007
HND Computing, Dundee College, 2004
Employed by Waverley Lane as IT Support Technician in October 2010, following two years as Technical Support Assistant for the NWH Group of companies in Midlothian.
Sarah McLean – Office Manager
Employed by Waverley Lane as Office Manager since November 2005, following a career in IT Administration for the Royal Bank of Scotland Group during which Sarah moved from mainframe system administration through user support to Communications Manager for the Group Technology Division.
Helen Oliver CA – Finance Director
Chartered Accountant; sole partner of own practice from 1990 to 2003; lectures in accountancy and tax at Edinburgh and Queen Margaret Universities; teaches accountancy and book-keeping for the Institute of Chartered Accountants of Scotland (ICAS).
Finance Director and Company Secretary for Waverley Lane Ltd since incorporation in 2002.