We continue to see a number of desktop and laptop computers becoming infected with one type of bogus software. This can become deeply embedded in the computer and can cause serious problems including loss of your data.
The general name for this type of malware infection is “Fake AV” as it starts with an attempt to bluff you into correcting a non-existent problem with your anti-virus software, and then installing malware which will damage the computer and may cause data loss.
This post, therefore, has background information together with notes on how to avoid the problem or reduce the impact. We’ve alerted the IT Management co-ordinator at each of our clients by email, and the full information is here.
Key Point: Never click any warning or pop-up for a virus alert, even to try to close it.
If you have a Service Agreement with Waverley Lane call us immediately (0131-476-0000) if you see any warnings or suspicious activity on your computer. Do not try to clean or remove it or you are likely to cause further infection. We can quickly evaluate the severity, remove the malware, and get you working again.
Remember that as a Waverley Lane client you have up-to-date commercial-grade anti-virus software installed and running on your computer, and any pop-up which says you have an anti-virus problem is a false warning. If you are ever unsure about this please contact your IT Support co-ordinator for advice.
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