Interesting post on the BBC this morning – should you be able to choose your own computer, at the company’s expense, so that you can work remotely? “Self-service computing,” as someone called it.
The underlying theory is good – keep the company data safe, secure and under company control while allowing colleagues to choose the computer system they want to work at – but oh dear, there will be all sorts of grief if everyone goes away and buys whatever they think is best.
Firstly, not everyone understands or wants to understand the technology – what spec do you really need? And what will PC Planet or a call-centre or a website try to sell you? The knowledge gap can be expensive.
There are huge benefits from having company standard-issue equipment – for one thing, sharing of knowledge and the user experience (“how do I get it to do this…?”) – and you only have to find the answer to a problem once and you can apply it to everyone’s workspace. Supposing your home computer is good, and well set-up, and you have the three-year support agreement sugegsted in the BBC article, who is going to sort out your special two-grand Sonajitsudello PC with the huge screen, the forty-quid printer, and the cheap broadband with customer service from a call centre five thousand miles away at five-to-five on a Friday when that tender absolutely has to go out?
This all sounds a bit half-baked – a crude cost-cutting exercise which is only going to give pain somewhere down the road. The possible liabilities where a solicitor, for example, cannot respond to clients or negotiations in a timely manner because the self-selected computer system is out of service are just too messy to contemplate.
Enabling remote working for resilience, flexibility, and security is absolutely a beneficial thing to do if it’s appropriate for your approach to business, but keep control over the systems being used or your colleagues will resent the extra responsibility and it will become an expensive nightmare to manage.