Dedicated and responsive support.
Nothing less will do.
When you take a service agreement with Waverley Lane you get our absolute commitment to delivery of that service. You will get your own service manager who is your dedicated point of contact for all enquiries. And if, for any reason, that person is unavailable, our comprehensive case management system ensures that any one of our team can deal effectively with our call.
We hold regular internal case conferences just to be doubly sure that we are all up to date with all customer requirements.
Protecting your data
For most of our customers, their data is their business. Perhaps the most important aspect of resolving any issue is the safety of data. We make this an absolute priority.
Constant contact
When we are resolving an issue we keep you informed of progress. We don’t believe that you should have to contact us to find out what’s happening - it’s our job to tell you.
Options and costs
All our Service Agreement clients get discounted rates on fixed-price project work.
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Gold
- All-inclusive monitoring and management
- Monthly service visits
- 1-hour response
- 4-hour diagnosis
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Silver
- All-inclusive monitoring and management
- Quarterly service visits
- 1-hour response
- 8-hour diagnosis
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Bronze
- System monitoring and management only.
- Suitable for smaller offices with less complex requirements
